Payment Fail Codes
Written By dev@payadvantage.com
Last updated Over 2 years ago
List of values used by parameter FailCode. This parameter is used when viewing or searching payment records.
| FailCode String Array |
| Indicates reason for payment failure. See attached description for appropriate actions to take if this code is appended to a payment record. |
| invalid_bsb Bank Account Payment Industry Code: 1 Request correct BSB number from the customer. |
| payment_stopped Bank Account Payment Industry Code: 2 Customer must tell their bank to allow debits on their account from Pay Advantage (ABN 38 749 739 150, User Id 378093). |
| account_closed Bank Account Payment Industry Code: 3 Contact customer for new account details. |
| customer_deceased Bank Account Payment Industry Code: 4 |
| bad_account Bank Account Payment Industry Code: 5 Contact customer for correct account details. |
| refer_to_customer Bank Account Payment Industry Code: 6 Typically insufficient funds. Contact customer and try again later. |
| deleted Bank Account Payment Industry Code: 7 Contact customer for new account details. |
| invalid_userid Bank Account Payment Industry Code: 8 Contact support. |
| techincally_invalid Bank Account Payment Industry Code: 9 Customers bank account does not allow debits. Change the payment account being user. |
| bpay_made_in_error BPAY Payment Contact support. |
| bpay_unauthorised BPAY Payment Contact support. |
| undetermined Card Payment Will attempt to resolve automatically. |
| declined Card Payment Charge declined. Confirm card details are correct and retry. If declined error persists, they will need to contact their card-issuing bank for more details. |
| insufficient_funds Card Payment Advise customer to check correct funds are in the account and try again later, otherwise can use a different card/account. |
| processing_error Card Payment Charge failed due to network issue. Re-attempt the payment or try again later. If problem persists contact support. |
| suspected_fraud Card Payment Card may be lost or stolen. Advise customer of error and try another card/account to process payment. |
| expired Card Payment Contact customer for new card details. |
| refunded All See details attached to refund payment record. |
| invalid_authority Chargeback Please contact support. |
| cancelled_authority Chargeback Please contact support. |
| unauthorised Chargeback Please contact support. |