What's PayID

PayID is a new payment method that allows your customers to pay you instantly using just an email address - no need to share bank account details or use credit cards. It's a secure, real-time payment system that works directly through your customer's online banking or mobile banking app.

Key Benefits

For Your Business

• Instant Payment Receipt: Payments are processed in real-time, no waiting for bank transfers
• Automatic Payment Matching: Payments are automatically assigned to the correct customer and payment request
• Seamless Integration: Works with your existing PayAdvantage payment requests and hosted payment pages
• Reduced Failed Payments: No declined cards or insufficient funds - customers pay directly from their bank account

For Your Customers

• Simple Payment Process: Pay using just an email address through their banking app
• No Card Details Required: Secure payments without sharing sensitive card information
• Instant Confirmation: Immediate payment confirmation for both you and your customer
• 24/7 Availability: Payments can be made anytime through their online banking
• Bank-Level Security: Protected by their own bank's security systems

Important Notes

• Exact Amount Required: Customers must pay the exact amount requested. Incorrect amounts are automatically refunded by the system
• Australian Banks Only: Currently available for customers with Australian bank accounts
• Real-Time Processing: Most payments are processed instantly. Banks can place a temporary 4 hour hold on funds to protect against fraudulent activity for high value/risk payments
• Automatic Refunds: Any incorrect payments are automatically returned to the customer