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Frequently Asked Questions

Supported Payment Currencies

Supported Businesses & Location Requirements

Sign In

Set-up your account & get started with some introduction videos for our product

Getting Started

Getting Started with Pay Advantage

New Business Verification & Approval

Logging into your account

Logging in via Google

Create a New Pay Advantage Account from an Existing Account

Credit Cards, Direct Debits, BPAY, Payments & Settlements Information

Payments

Information, templates and guides on understanding how payment enquiries work, the chargeback process and how to put your best foot forward when defending a transaction dispute

Payment Enquires, Disputes and Chargebacks

Understanding Chargebacks

Viewing and Actioning Chargebacks in Your Account

Credit Cards

RBA Payment Changes (October 2026). What It Means for Your Business

Virtual Terminal

Apple Pay and Google Pay

American Express Acceptance

Credit Card Surcharge / Oncharging

Protecting Business Against Credit Card Fraud

Payment Card Industry Data Security Standard (PCI DSS).

Direct Debits & Recurring Payments

Direct Debit - FAQ

Create a Direct Debit

Edit a Direct Debit

Direct Debit Authority Form

Authorising Direct Debits

Direct Debit Statuses

View All Direct Debits

Dishonours & Fee Settings

Direct Debit Charge Limits and Maximum Upfront Charges

Recover Arrears

Batch Debit Processing

Create a Recurring Direct Debit Template

Edit a Recurring Direct Debit Template

View All Recurring Direct Debit Templates

Recurring Direct Debit Template - FAQ

Uploading & Using Terms and Conditions

BPAY

BPAY Transaction Limits

BPAY Biller Code and Reference Number (CRN)

Creating BPAY CRN's (customer reference numbers)

BPAY Brand & Logo requirements

BPAY Information for your customers

Pay Advantage BPAY Biller Codes

Add BPAY to your MYOB invoices

Add BPAY to your Invoice2go invoices

Payments and Settlements

Payment Requests

Import Payment Requests from a CSV File

Why Payments May Fail. Understanding how a bank processes transactions

Understanding Dishonour Reasons

Payments - Frequently Asked Questions

Payments, Clearance Times & Settlements

Payment Defaults and Fee Settings

Reports

Exporting Payment & Settlement Reports

Refunding a Payment

Utilise PayTo as a new fast way to receive payments from Bank accounts and PayIDs

PayTo

How to create a PayTo payment

PayID

What's PayID

How to create a PayID payment

PayID Implementation Options

Sandbox Testing

Enabling PayID

General account management & help with customer management 

Customers & Accounts

Customer Experience

Send Your Customer a Payment Receipt

Send Your Customer a Refund Receipt

Send Your Customer a Payment History Report

What Your Customer Sees When Authorising a Payment Request Link

What Your Customer Sees When Authorising a Digital Direct Debit

How Your Customer Changes Their Payment Details for an Active Direct Debit

Customer Management

Customer Settings & Alerts

Payment Reminders for Direct Debit

Deleting, Archiving & Restoring Customers

Adding Customers from your Hosted Pages

Importing Customers from a CSV file

Account, Invoices, Subscription & Bank Accounts

Changes to your Business Name or Business Structure

Export Your Customers Payment Data

Settlement Ledger Floating Balance

Dedicated Fee Ledger

Invoices & Subscription Plan Rates

Understanding how we calculate GST on your invoice

Changing the Bank Account we Deposit Funds Into

Payment Receipts with fees included

Changing your weekly subscription plan/fee

Business Account Details

How do I cancel my Pay Advantage account?

Reactivating a Closed Pay Advantage Account

Security & Users

Can't Log in to Your Pay Advantage Account?

D Secure 2 / Payer Authentication

System Security, Data Protection & Privacy

Reset a Forgotten Password

Creating/Managing Users, Notifications & Permissions

Info

Contact Us

Payment portal, Xero, Wordpress & WooCommerce

Integrations / Plugins

MYOB

Add Pay Now link to MYOB invoices

Payment Portal

Getting Started with Payment Portal

Payment Portal Branding

Types of Payment Links

Custom Payment Links - Use Cases (Incl. Pay-Any-Amount)

Custom Payment Links – Required parameters

Pay-Any-Amount

Block Customer Creation - Payment Portal

Xero

Xero - Frequently Asked Questions

Before You Integrate with Xero

Connect Pay Advantage & Xero

Automatically send Invoice Payment Request emails for new invoices

Add ‘Pay Now’ button to Xero Invoices

Add BPAY to your PDF/Printed Invoices

Manage Invoices in Pay Advantage

Clearing Account & Reconciling Payments

Disconnecting from Xero

Shopping Carts / CRM / ERP

Supported Shopping Carts

WordPress & WooCommerce Plugin

Fortix enterprise CRM/ERP

Documentation, Resources, Connecting Apps & Webhooks

API Reference

Enums, Codes & Lookups

Payment Types

Payment Fail Codes

Country ISO & ID's

Email Receipts for Payments

Webhooks

Verifying the x-payadvantage-signature

Arming an endpoint

How can we help you?

Help Center

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In Progress

Completed

Rejected

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Low Priority

Backlog

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Done

Main Roadmap

Request Feature

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